Accessibility

Accessibility

We aim to extend genuine hospitality to all guests and visitors of our hotel. Our goal is to make it as effortless as possible for everyone, including people with hearing or vision loss, or any other disability, to access information about our hotel and to book a stay.

If you encounter problems learning about our hotel or booking a stay, we encourage you to contact us by telephone or email. Our helpful staff will be delighted to assist you.

By phone

By email

By location 

    • 455 Madison Avenue at 50th Street New York, NY 10022

We are committed to providing an easy-to-use online experience for all guests, and believe that every website visitor, regardless of their device type or reliance on assistive technology (including screen readers, font magnification, translation or voice recognition software) should be able to research our site online at www.lottenypalace.com.

To ensure this, Lotte New York Palace complies with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. Our website and digital marketing programs thoughtfully adhere to these guidelines, and are continuously updated and enhanced to make our technology more accessible and user-friendly.

We have tested our hotel's website to confirm that we meet or exceed Level AA of the WCAG 2.0 Standard.

If you have questions or concerns, or would like to report an issue related to the accessibility features of our website, please contact us at ilaonlyspa@lottenypalace.com.

You can learn more about W3C's Web Accessibility Initiative (WAI).
In addition, our full site was tested using SiteImprove, a third party authority in web accessibility. The website is routinely tested to ensure that any new or newly edited content conforms with the most up-to-date accessibility guidelines, as reported by the SiteImprove tool.

Browser Help:

Optimize the way you view your web browser. If you are experiencing difficulty reading the Lotte New York Palace website on your screen, changing the settings on your browser may help to improve the readability and visibility of each page:
Find out more about the accessibility features of these leading Internet Browsers through the links below:

Hotel Website Accessibility Features:

The website for Lotte New York Palace was developed to be fully accessible to all site visitors and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0. It conforms to most priority checkpoints which entail some of the following elements:

  • Navigation Shortcuts: To navigate our website, use the tab key to explore the elements of each page and the enter key to activate a highlighted link.
  • Structured, Semantic Markup: HTML heading tags are used to convey document structure. Navigation menus are tagged as HTML maps so that the menu title can be read, and the menu items are presented as a group. Please see our sitemap for easy navigation at: www.lottenypalace.com/sitemap.
  • Images Visibility: All content images include descriptive ALT attributes

Standards Compliance:

The website is designed to conform to Level AA compliance, as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References:

Accessibility Software and Services:

The following free tools and services are available to assist you with viewing and interacting with our hotel website:

Accessible Property Features

  • Braille signage
  • Ramps and ramp bars
  • ADA lifts
  • ADA restrooms

Accessible Guest Room Features

  • Roll-in shower
  • Restroom grab bars
  • Hangers and closet safes at appropriate heights
  • All doors and hallways can accommodate wheelchair use
  • Doors include additional eye hole for wheelchair users