Gift Card FAQs/How to Redeem

ila Only Spa offers gift cards as flexible gift options for personalized luxury services in the spa located inside the exclusive Lotte New York Palace on Madison Avenue in Midtown Manhattan. You can choose a:

• Spa gift card for all spa products and services
• Massage gift card for massages only

Purchase a gift card for yourself or another to enjoy a spa day. Remember, a gift card holder must still reserve all services in advance. Call 212-303-7777 or contact ila Only Spa to order yours today.

You may purchase ila Only Spa gift cards in any amount, from $100 to $10,000. You have the freedom to tailor your gift to match the level of pampering you’d like to give. Contact the spa to order yours today.

ila Only Spa offers the convenience of digital gift cards. You can purchase a gift card online and have it delivered instantly via email to your recipient. You may also choose the delivery date, timing your gift delivery perfectly for birthdays, holidays or other special occasions. Contact the spa to order yours today.

You can redeem your gift card during an in-person visit, over the phone or online when ordering the products or services  you want. Simply present the physical gift card or the digital gift card code when paying for your service or product.

You are responsible for the gift card information. Notify the spa as soon as possible if you lose it. ila Only Spa can’t replace lost or stolen gift cards, although spa staff may ask for identification when using a gift card to verify its ownership.

You can personalize these beautifully designed gift cards from ila Only Spa with a message. When you purchase a spa gift card or massage gift card, add a heartfelt note to accompany your gift for your recipient. Call 212-303-7777 or contact ila Only Spa to order yours today.

While massage gift cards are only valid for the best massages in NYC at this luxury spa, you can use a spa gift card toward any spa service or product offered at ila Only Spa, including:

• Massages
• Facials 
• Body wraps
• Waxing and grooming services
• Manicures and pedicures
• Spa packages and special offers
• Spa memberships

Call 212-303-7777 or contact ila Only Spa to order yours today.

ila Only Spa accepts the common payment methods, so purchasing your gift card is easy and secure. Clients typically use a major credit or debit card like:

• Visa
• MasterCard
• American Express
• Discover

Call 212-303-7777 or contact ila Only Spa to order yours today.

ila Only Spa gift cards don’t have an expiration date, so you can redeem them at any time at your convenience. You may also apply your gift card balance toward a previously booked appointment, as long as you haven’t already paid for it. Simply present the card when checking in or paying for the service.

Any unused balance remains on your gift card to be applied to future visits. If the total amount due for your products or services exceeds the gift card amount, you must pay the remaining balance using another accepted payment method. Contact the spa to order yours today.

ila Only Spa gift cards are non-refundable and cannot be exchanged for cash. But you can gift them to someone else if there is an unused balance. Call 212-303-7777 or contact ila Only Spa to order yours today.